Refund Policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a returnTo be eligilble for a return, your tem must be in the same condiion that you received it and in its original packaging. You'llalo need the receipt or proof of purchasTo start a return, you can contact us at support@bathbutterco.comIfyour eumnis acapied, we wil poideretum addes. Peaenoe het cisomnersae responsiblelor e costof eumn shppng fyou ned toretumna podu, pere comiad us istotain aretumauhoizaicn. Werecomend using shigping senirewih racking and nsarance,as weare not responsibleforiens bot ordamaged duing retum tansit Once wereceie teretumned em,wewlpocesyourehund.lems send backto us witonta retum eques aproed, wilnot be excepied.You can always contact us for any return question at support@bathbutterco.con

Damages and issues

Please inspectyour order upon reception and conlact us immediately ifthe item is defecive, damaged or ifyou receive the wrong item, so thatwe can evaluate the isue and make i righ.Exceptions / non-returnable items

Certain types of items cannot be returned, like custom scents

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds

We will notify you once we've received and inspectedyour retum,andletyou know if he rehund wasaproved or not faproved, youllbe automaticaly reunded on your orginal payment mehod wihin 10 busines dagys. Please rememberit can take sometime for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we've approved your return, please contact us at support@bathbuterco.com